Support Requests Report

Export to Excel
Ticket No Requester Department Project Title Severity Level Description Requested Date Dateline Severity Description Status
sreynoch Underwriting Import Cancel Listing PV and PA for Chailease Leasing and Finance Dear IT Team, Pls help book Cancel PV and PA of Chailease Leasing and Finance in November 2025 as attached 2025-12-17 Pending
663 ngosaphal Sales Request handler code Low Dear Team,I would like to request freelancer code follow agreement as attached. 2025-12-15 2025-12-15 Description: Basic user guidance or how-to support Resolution Time: Within 2 hours Expected Completion Date: 2025-12-15 Notes: Handled by helpdesk Resolved
662 nochenda Sales Assist on new key-in system malfunction Low Dear IT Team, Please kindly help check my key-in function in the system, as I can log in to the system but I cannot key in new clients. 2025-12-15 2025-12-15 Description: Basic user guidance or how-to support Resolution Time: Within 2 hours Expected Completion Date: 2025-12-15 Notes: Handled by helpdesk Resolved
661 nochenda Sales Assist on connecting my laptop to printer Low Please kindly help connect my laptop to the printer in sales room. 2025-12-12 2025-12-12 Description: Basic user guidance or how-to support Resolution Time: Within 2 hours Expected Completion Date: 2025-12-12 Notes: Handled by helpdesk Resolved
660 ngosaphal Sales Assist on changing the handler code Low Please kindly help change the handler code of attached policy from 169-IND to 0120-BDM HAN YANG. Please refer to the attachment for the policies. 2025-12-09 2025-12-09 Description: Basic user guidance or how-to support Resolution Time: Within 2 hours Expected Completion Date: 2025-12-09 Notes: Handled by helpdesk Resolved
659 nochenda Sales Assist on importing data from remote desktop to non-remote Low Please kindly help import folders (document, scan sale) from remote desktop to non-remote. 2025-12-04 2025-12-04 Description: Basic user guidance or how-to support Resolution Time: Within 2 hours Expected Completion Date: 2025-12-04 Notes: Handled by helpdesk Resolved
658 nochenda Sales Assist on changing the handler code Low Please kindly help change the handler code of these policies from 179 to 179-IND. Please refer to the attachment for the policies. 2025-12-04 2025-12-05 Description: Correct typos or simple field values Resolution Time: Within 1 working day Expected Completion Date: 2025-12-05 Notes: Direct database access not required Resolved
657 soksereyrath Sales other Low help change code on this policy TR/PPI/C-1578,TR/PPI/C-1579 to 0117-BDM 2025-12-04 2025-12-04 Description: Basic user guidance or how-to support Resolution Time: Within 2 hours Expected Completion Date: 2025-12-04 Notes: Handled by helpdesk Resolved
656 nochenda Sales Change the handler code of these policies in the attached file to 179 Low Please kindly help change the handler code of these policies in the attached file to 179. 2025-12-03 2025-12-03 Description: Basic user guidance or how-to support Resolution Time: Within 2 hours Expected Completion Date: 2025-12-03 Notes: Handled by helpdesk Resolved
655 soksereyrath Sales other Low Dear Team, Please help create code for Freelancer for LIM PHOUSITHAVRITH. thanks 2025-12-02 2025-12-03 Description: UI tweaks or small bug fixes Resolution Time: At least 3 hours to 2 working days Expected Completion Date: 2025-12-03 Notes: Routine improvements Resolved
654 thanut IT Network cable issue Low Network cable issue 2025-12-02 2025-12-02 Description: Basic user guidance or how-to support Resolution Time: Within 2 hours Expected Completion Date: 2025-12-02 Notes: Handled by helpdesk Resolved
653 sokleap Claims Computer Issue Low Dear IT team, I have tried to turn on my computer but it does not work. 2025-12-01 2025-12-01 Description: Basic user guidance or how-to support Resolution Time: Within 2 hours Expected Completion Date: 2025-12-01 Notes: Handled by helpdesk Resolved
saokimseng Underwriting Disappear data input Dear B IT team, We need your assistance with two issues in the new Public Liability quotation system: + The "scope of cover" data, although input, is disappearing from the quote preview. + One document page : some page the letter are too wide , while some are break to the other page, resulting in a layout break that affects other sections. Thank you. 2025-12-01 Pending
651 ngosaphal Sales Request handler code Low Dear Team, I would like to request freelancer code follow agreement as attached. 2025-12-01 2025-12-01 Description: Basic user guidance or how-to support Resolution Time: Within 2 hours Expected Completion Date: 2025-12-01 Notes: Handled by helpdesk Resolved
saokimseng Underwriting error Dear B IT team, kindly check on the renewal Notification BUR please, due to it double on Dedutible even i deleted one it still appear. 2025-11-28 Pending
649 sreynoch Underwriting Change Exchange rate Low Dear IT Team , Please help to change exchange rate for Invoice No. PPI/DN/2511/310773 with 1$=4020 to 1$=4010 Thanks 2025-11-28 2025-12-01 Description: UI tweaks or small bug fixes Resolution Time: At least 3 hours to 2 working days Expected Completion Date: 2025-12-01 Notes: Routine improvements Resolved
648 channavy Underwriting On Sticker Low Dear IT team, Please help check QR Code On sticker (Mothers Financial Japan PLC. Import date 25/11/2025) Thanks. 2025-11-27 2025-11-28 Description: UI tweaks or small bug fixes Resolution Time: At least 3 hours to 2 working days Expected Completion Date: 2025-11-28 Notes: Routine improvements Resolved
647 saokimseng Underwriting Renewal premium error Low as BWL premium had release is only USD 1,200.00, while the renewal quote is increase x3= USD 3,600.00, then kindly check B, for the policy scan and renewal quote are attached. 2025-11-27 2025-12-01 Description: Minor hardware repair or part replacement (e.g., keyboard, adapter) Resolution Time: Within 2 working days Expected Completion Date: 2025-12-01 Notes: Internal fixes, minimal interruption Resolved
646 bunthorng Underwriting Different amount and put title of each section in Location List Medium 1. Please check why the quotation shows a different amount during the preview. The displayed amount does not match the actual quotation total. 2. Please add the titles ‘Section I’ and ‘Section II’ when previewing the list of locations. 2025-11-27 2025-12-18 Description: Functional upgrades or backend improvements Resolution Time: At least 10 working days or more based on project complexity Expected Completion Date: 2025-12-18 Notes: Moderate changes Resolved
645 ngethtemsometa Sales Authorization for the sales team to issue quick fire insurance quick policies Medium Dear Team, this policy refers to the authorization for the sales team to issue quick fire insurance quick policies. As per the attached memo, we request that the IT team please grant us the necessary system permissions to make quick policies. Thank you 2025-11-27 2025-12-18 Description: Functional upgrades or backend improvements Resolution Time: At least 10 working days or more based on project complexity Expected Completion Date: 2025-12-18 Notes: Moderate changes Resolved