Support Requests Report

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Ticket No Requester Department Project Title Severity Level Description Requested Date Dateline Severity Description Status
783 sreynoch Underwriting AMK Renewal Listing Import in March 2026 Medium Dear IT Team, Pls help book AMK Renewal Listing of MTB & PA in March 2026 as attached. (Urgent). Thanks 2026-02-27 2026-03-02 Description: Imports requiring format adjustment, validation, or mapping Resolution Time: Within 5 hours Expected Completion Date: 2026-03-02 Notes: May need coordination with data owners for clarification Resolved
782 sokleap Claims Meeting Room Low Dear IT team, due to Claims Department has a meeting, we would like to kindly request support from IT team to set in baodroom at 9:10AM. 2026-02-27 2026-02-27 Description: Basic user guidance or how-to support Resolution Time: Within 2 hours Expected Completion Date: 2026-02-27 Notes: Handled by helpdesk Resolved
781 sokleap Claims Claim Register Issue Low Dear IT team, please kindly change beneficary from PP2W-7600 to PP2BW-7600 regarding claim no.CL/PV/PPI/11626. Thanks 2026-02-25 2026-02-26 Description: Correct typos or simple field values Resolution Time: Within 1 working day Expected Completion Date: 2026-02-26 Notes: Direct database access not required Resolved
780 sokleap Claims Computer Issue Low DeAr IT team, I would like to kindly request to check my computer, It soes not work. Thanks 2026-02-25 2026-02-25 Description: Basic user guidance or how-to support Resolution Time: Within 2 hours Expected Completion Date: 2026-02-25 Notes: Handled by helpdesk Resolved
779 thanut IT Prepared an meeting room Low Prepared an meeting room 2026-02-23 2026-02-23 Description: Basic user guidance or how-to support Resolution Time: Within 2 hours Expected Completion Date: 2026-02-23 Notes: Handled by helpdesk Resolved
778 nochenda Sales FileMaker Malfunction Low Dear team, Please help with FileMaker as I cannot open the app. Thanks, 2026-02-23 2026-02-23 Description: Basic user guidance or how-to support Resolution Time: Within 2 hours Expected Completion Date: 2026-02-23 Notes: Handled by helpdesk Resolved
777 thanut IT Network cable issue Low Network cable issue 2026-02-23 2026-02-23 Description: Basic user guidance or how-to support Resolution Time: Within 2 hours Expected Completion Date: 2026-02-23 Notes: Handled by helpdesk Resolved
776 thanut IT Set up Gogle Drive Low Set up Gogle Drive 2026-02-23 2026-02-23 Description: Basic user guidance or how-to support Resolution Time: Within 2 hours Expected Completion Date: 2026-02-23 Notes: Handled by helpdesk Resolved
775 khoychhaiy Sales I cannot preview on policies in system. Low I cannot preview on policies in system. 2026-02-23 2026-02-23 Description: Basic user guidance or how-to support Resolution Time: Within 2 hours Expected Completion Date: 2026-02-23 Notes: Handled by helpdesk Resolved
774 soksereyrath Sales other Low Dear Team, Pls help track all code in system. thanks 2026-02-19 2026-02-19 Description: Basic user guidance or how-to support Resolution Time: Within 2 hours Expected Completion Date: 2026-02-19 Notes: Handled by helpdesk Resolved
773 thanut IT Computer Issue Low Computer Issue 2026-02-19 2026-02-19 Description: Basic user guidance or how-to support Resolution Time: Within 2 hours Expected Completion Date: 2026-02-19 Notes: Handled by helpdesk Resolved
772 thanut IT PDF Issue Low PDF Issue 2026-02-19 2026-02-19 Description: Basic user guidance or how-to support Resolution Time: Within 2 hours Expected Completion Date: 2026-02-19 Notes: Handled by helpdesk Resolved
771 saokimseng Underwriting Expire lictense of Microsoft word team Low Dear B It Team, as my Microsoft Word Team is expiring, kindly renew, thanks. 2026-02-18 2026-02-18 Description: Basic user guidance or how-to support Resolution Time: Within 2 hours Expected Completion Date: 2026-02-18 Notes: Handled by helpdesk Resolved
770 vichet Finance Low Can't print cheque 2026-02-16 2026-02-16 Description: Basic user guidance or how-to support Resolution Time: Within 2 hours Expected Completion Date: 2026-02-16 Notes: Handled by helpdesk Resolved
769 ngethtemsometa Sales Requests create member of HENG FENG (CAMBODIA) BANK PLC.-PREAH SIHANOUK BRANCH. Low Dear Team, I would like to request you to create member of HENG FENG (CAMBODIA) BANK PLC.-PREAH SIHANOUK BRANCH. Thanks 2026-02-13 2026-02-13 Description: Basic user guidance or how-to support Resolution Time: Within 2 hours Expected Completion Date: 2026-02-13 Notes: Handled by helpdesk Resolved
768 vichet Finance Low Check printer 2026-02-13 2026-02-13 Description: Basic user guidance or how-to support Resolution Time: Within 2 hours Expected Completion Date: 2026-02-13 Notes: Handled by helpdesk Resolved
767 chamroeun Claims Close claims CB Co-share 2022&2024 Low Dear IT Team, I hope this message finds you well. I would like to formally request your assistance in closing the claims for CB Co-share underwriting years 2022 and 2024. Thank you. 2026-02-13 2026-02-13 Description: Basic user guidance or how-to support Resolution Time: Within 2 hours Expected Completion Date: 2026-02-13 Notes: Handled by helpdesk Resolved
766 soklay Internal Audit Word Low As per photo attach 2026-02-12 2026-02-12 Description: Basic user guidance or how-to support Resolution Time: Within 2 hours Expected Completion Date: 2026-02-12 Notes: Handled by helpdesk Resolved
765 thanut IT Email issues Low Email issues 2026-02-12 2026-02-12 Description: Basic user guidance or how-to support Resolution Time: Within 2 hours Expected Completion Date: 2026-02-12 Notes: Handled by helpdesk Resolved
764 thanut IT Computer Issue Low Computer Issue 2026-02-12 2026-02-12 Description: Basic user guidance or how-to support Resolution Time: Within 2 hours Expected Completion Date: 2026-02-12 Notes: Handled by helpdesk Resolved